This Refund Policy explains when refunds may be granted for purchases made on KsTumanova.com, operated by Sammitcrest Trading LLC. Because we sell digital products, specific rules apply.

By purchasing a digital product from our Website, you agree to the terms of this Refund Policy.

All products sold on our Website are digital-only. No physical items are shipped.

Once a digital product is delivered, it cannot be returned, revoked, or “un-downloaded,” which is why refunds are limited as described below.

This policy complies with U.S. law, Canadian consumer protection standards, and the EU Digital Content Directive.

A digital product is considered delivered when:

• the download link has been sent to your email, or
• the product becomes available in your Account (if you created one).

After delivery, all sales are final and non-refundable, even if:

• you have not downloaded the file yet,
• you deleted the email,
• you lost access to your device,
• you changed your mind.

Digital content cannot be “returned,” so refunds are not possible after delivery.

You may request a cancellation only if the product has not yet been delivered, meaning:

• no download link has been sent and
• the product is not yet available in your Account.

If both conditions are met, we can cancel the order and issue a refund.

If you purchased:

• the wrong item,
• the same product multiple times,

you may request a refund only if the product has not been downloaded or accessed. Evidence of download or access automatically makes the purchase non-refundable.

If a file is corrupted, incomplete, or fails to download due to a technical error:

We will:

1. resend the download link,
2. provide an updated or alternative file,
3. help troubleshoot device or software settings.

If the issue cannot be resolved within a reasonable time, we may offer a refund or replacement at our discretion.

This applies only to genuine product defects — not to device limitations or unsupported software.

By purchasing a Digital Product, you acknowledge and agree to the following:

We do not guarantee compatibility outside the environments explicitly listed in the product description. Refunds are not issued if a product does not function on:

• unsupported devices,
• outdated or modified operating systems,
• third-party apps that are not officially supported, or
• software versions that differ from those specified on the product page.

It is your responsibility to verify compatibility before completing the purchase.

If you experience technical issues within a supported environment, we will gladly assist you with troubleshooting.

If you initiate a chargeback without contacting us first, we may:

• suspend access to your Account and purchased products,
• refuse future purchases,
• provide evidence to the payment processor (download logs, access timestamps).

Almost all issues can be resolved by contacting support

Email us: support@ks-tumanova.com
Subject: Refund Request — Order #(number)

Please include:

• email used for the purchase,
• order number,
• reason for the request,
• confirmation that the product was not downloaded.

We respond within 2–3 business days.

If a refund is approved:

• it is issued to the original payment method,
• processing times vary by Stripe, PayPal, or Payoneer (typically 3–10 business days).

Sammitcrest Trading LLC (KsTumanova)

• Email: support@ks-tumanova.com
• Privacy Inquiries: privacy@ks-tumanova.com
• Mailing Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
• Website: https://ks-tumanova.com